Hospitality Career
Training (AHLEI)

The global hospitality industry turns to the American Hotel & Lodging Educational Institute (AHLEI) for the best in training and education for all segments of hospitality. For more than 65 years, AHLEI has worked to provide hospitality organizations and schools with quality resources to train, educate, and certify hospitality professionals, first as the educational arm of the American Hotel & Lodging Association and since February 2017 as part of the National Restaurant Association’s Training & Certification Division. AHLEI serves the world from its headquarters in Orlando, Florida, with additional offices in Lansing, Michigan; India; and China.

For working hoteliers, AHLEI administers 20-plus professional certification programs for all levels of one’s hospitality career, from line-level to general manager, as well as for educators and hospitality suppliers. With training and certification in guest service (the Certified Guest Service Professional) and six certifications for front-line employees, AHLEI also offer workforce development agencies strong foundational programs to start new employees on a career in hospitality.

Hospitality Career Training

The American Hotel and Lodging Educational Institute offers training for every step of every hospitality career. Below are examples of their coursework. View their site and start your career path.

Supervisory Skill Builders

9 Courses | Total 18 Hours
Suitable for: Entry-level hospitality employee, hospitality supervisor

Learn the essential skills that help supervisors contribute to the success of a hospitality establishment. Nine modules offer skills development for key areas including conflict management, staffing and scheduling, communication, and team building. This training is suitable for entry-level hospitality employees and hospitality supervisors.

Hospitality Manager Leadership

1 Course | 2.5 Hours
Suitable for: Entry-level hospitality employee, hospitality supervisor, hospitality manager, general manager

Learn how to lead a team by building a positive workplace culture, aligning day-to-day operations with organizational goals, using emotional intelligence to connect with employees, and more. Be more than a manager, be a leader. This training is suitable for entry-level hospitality employees, hospitality supervisors/managers and general managers.

Certified Hotel Administrator Review

7 Review Modules and Quizzes | 2.5 – 3 Hours Each
Suitable for: Hospitality supervisor, hospitality manager, general manager

Review the necessary knowledge essential to overseeing all functional areas of a hospitality establishment as a general manager or operations executive. Module topics includes rooms management, human resources, financial management, marketing and sales, and more. This training is suitable for Hospitality supervisors/managers and General managers.

Guest Service Gold® and Certified Guest Service Professional (CGSP)

Guest service is the foundation and heart of every hospitality career. That’s why AHLEI recommends Guest Service Gold® training that leads to the Certified Guest Service Professional (CGSP) designation for every workforce program that prepares clients for the hospitality industry. With solid guest service skills, your clients will be a valuable addition to any hospitality operation.

Through Guest Service Gold, trainees learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations. No time in position is required to earn the certification, giving your clients a marketable edge when applying for their first hospitality job.

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Hospitality Career Training (AHLEI)

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Hospitality Career
Training (AHLEI)